The shipping address location must be able to receive freight without the need for the liftgate or prior notice for the appointment.
To utilize our free shipping service the shipping address must be in a commercially zoned location. Return shipping of the core is provided by Car Part Planet at no additional cost to the customer. If the core is returned after the core charge is billed to the customer, a $50 processing fee will be deducted upon the refund. If the core is not returned or paid for, the warranty will also be void. Per our Core Return Policy, the customer authorizes Car Part Planet to charge their card on file for the value of the core, if it is not returned back to us within 30 (thirty) days from the time of delivery. There is no upfront core charge (unless otherwise stated) under the condition that you schedule your core (old part) to be returned within thirty days of receiving your new part. Once your new part is installed, please contact us at (888) 412-2772 to set up your core pickup.
It’s important to note that the core return is something the customer is responsible for and needs to be initiated by the customer. For your convenience, we cover all shipping costs associated with returning your core. In order to keep our prices low, we require your old part (core) to be sent back to us.